In today’s ever-changing business and technological landscape, an effective SAP Application Management Services (AMS) partner is key to your success, allowing your systems to operate at peak efficiency while leaving your team free to focus on core activities. Whether you utilise an AMS partner for your functional SAP modules, your technical and infrastructure needs, software solutions support, or a bit of everything, Service Delivery Management forms the foundation of an effective AMS.
An SAP Service Delivery Manager (SDM) has a crucial role in ensuring the services provided to you are effective, efficient, and aligned with your evolving needs. Amid continuous changes in the world of SAP, including the ongoing shift from ECC to S/4HANA , having a trusted partner and advocate in your corner is of immense value, especially as you consider what is best for your business in the long term.
- Transition to AMS: An SDM helps ensure a seamless transition into SAP AMS, overseeing onboarding, knowledge transfer, and the documentation of your key processes.
- Service Governance: SDMs handle governance for all service-related areas, including service management, incident and change management, and continual service improvement.
- Monitoring and Reporting: Your SDM will continuously monitor your service performance and report back to you on key metrics to ensure it meets your agreed-upon standards.
- Collaboration and Coordination: Acting as the primary contact for all service-related communications, your SDM will facilitate clear and consistent dialogue between all parties involved in your SAP landscape.
- Issue Resolution: SDMs can handle any service-related issues or escalations on your behalf, ensuring they are resolved promptly and effectively.
- Strategic Planning: Your SDM will come to know you, your business, and your processes deeply and can assist you in your strategic planning to align your AMS with your business goals and long-term objectives.
“Our SDM consistently provides superior excellence in her ability to support our organisation while regularly going above and beyond functional SAP support. We value and appreciate our open and candid relationship with her and the TCT team.” -Amber Bohannon, Director of Technology at Rather Outdoors
See more about our SAP Service Delivery Management offering, or read our guide to find out more about the value of the SDM, as well as other key areas to look for in an SAP AMS partner.