We recently had an insightful conversation with Scott Sweeney, our new Head of AMS, where we discussed his extensive SAP background and experience of leading highly effective service delivery management (SDM) and application management services (AMS) practices. We also explored his ethos and approach to leading and developing teams, and his thoughts on the exciting future of SAP AMS at The Config Team.
“I have been involved with SAP for 24 years, working with a diverse array of companies and institutions across the UK and Ireland. My journey into SAP support initially began around 2011, and since then I’ve provided service delivery management (SDM) and application management services (AMS) for countless clients, including over 100 mid-market sized organisations. Over the past 11 years, I’ve been leading critical practices within NTT Data including Service Delivery Management (SDM) and Application Management Services (AMS).
“As the SDM Director I worked on creating a partnership model that allowed us to become more of an extension of each customer’s internal team. The response to this model was extremely positive, and we were honored to present it at the NTT Conference and UKISUG Connect. Through this collaborative framework, we consistently delivered value across services such as AMS, hosting and enterprise support. I also took responsibility for presales in my role, which gave confidence to our customers as I wasn’t just selling the services, I was also going to be the one delivering them.
“Transitioning to the role of AMS Director, my focus shifted toward quality and strategic customer engagement, introducing SMEs to enhance our design and advisory capabilities. This approach not only ensured high-quality solutions but also contributed significantly to the growth and stability of our practice, with a strong emphasis on personal development for the team. Notably, we witnessed a remarkable surge in growth within the middle-market customer segment during this time.
“I am people-focused and passionate about allowing teams and individuals to grow and achieve their potential. I champion what I call ‘everyday success’ with regards to AMS teams where we celebrate the small but crucial achievements. AMS consultants usually find themselves jumping from one critical issue to another, and this vital work is at times what ensures a company’s key operations can continue, often preventing a loss of many thousands of pounds. While project go-lives often receive well-deserved recognition, I’m keen to also shine a spotlight on those who keep things running behind the scenes.
“I’m thrilled to now be bringing my experience to The Config Team as its new Head of AMS. Its culture and values really align with my own, and I’m excited for a new challenge. The Config Team already boasts a fantastic, talented team that I can’t wait to work with, as well as a great reputation in the industry. As we witness a surge in acquisitions by larger corporations, the personal touch that many clients seek from their AMS provider is gradually slipping away. This presents a brilliant opportunity for us to further solidify our position as a market leader in multi-module SAP AMS for those businesses that are looking for a true partner and trusted advisor.”
Find out more about our SAP AMS offerings or get in touch with our SAP supply chain experts for more information on how we can support your business.