Effective SAP Application Management Services (AMS) play a massive role in your company’s success, ensuring your systems and processes are continuously functioning as they should. Making the correct decision regarding the location of your AMS provider is essential. There is no one-size-fits-all shoring strategy, with the correct choice depending entirely on your unique setup and requirements.
In our guide, Choosing an SAP AMS Partner: Eight Key Areas to Consider we compared the benefits and considerations of onshore, nearshore and offshore SAP AMS, and briefly discussed the concept of right shoring.
Right shoring refers to placing a business’s processes and operations in locations that provide the best combination of cost, service and efficiency. So, in the context of your SAP AMS, it’s about utilising a mix of offshore, nearshore and onshore services to get the best out of each while avoiding their drawbacks.
With offshore AMS, you benefit from excellent global support coverage and an efficient approach that enables rapid ticket closure, all at a comparatively low cost due to local labour rates. However, this can be offset by a potentially less personal and consultative approach, with possibly less knowledge of your local industry or market.
On the other hand, with onshore and nearshore AMS, you’re more likely to achieve close alignment with your provider, receiving more advisory and guidance with specialised local knowledge. However, support coverage for your global operations may be more limited, and hourly rates are typically higher.
A right shoring strategy can be a great way to get the best out of these different approaches. For instance, you could use an offshore provider for cost-effective 24/7 coverage for the less urgent and impactful tickets, with an onshore/nearshore provider then in place for specialised support for the highest priority tickets or more strategic planning and expert advisory.
It’s crucial that you make informed decisions about which elements of your SAP AMS to offshore and which to keep closer to home. You should consider factors such as the complexity and criticality of ticket types, the need for local industry or specialised modular knowledge and the importance of close collaboration between your own team and your provider. By carefully evaluating these aspects, you can ensure that your AMS strategy aligns with your business goals and maximises efficiency and effectiveness.
Get in touch today for more information on our SAP AMS and to discuss how our specialist services can benefit your shoring strategy.