We are excited to be working with a new healthcare customer to streamline its IDoc management process and improve customer experience with the deployment of our IDoc Management Console at its warehouse in Germany.
With a team employed full time to manage more than 3,000 IDocs a day, the healthcare manufacturer was facing challenges when handling IDocs within SAP. Utilising IDocs to send messages between its SAP S/4HANA system and both customers and a 3PL, including order confirmations, ASNs, picking requests and goods issue receipts, the manufacturer was struggling with visibility of its IDocs.
The administrative team needed to navigate SAP’s complex interface, taking considerable time and resource to monitor, investigate and reprocess IDocs. This inefficiency led to delays in crucial communication, which was resulting in a poor customer experience, a key driver for a new solution to improve this process.
After evaluating our IDoc Management Console, the customer recognised it as the ideal solution to efficiently manage and resolve IDocs.
With the implementation of the IDoc Management Console, the company will be able to significantly improve its ability to reprocess failed IDocs. The central cockpit displays all IDocs on a single screen, enabling live tracking of the status of IDocs. Simple configuration will enable the company to set alerts for specific IDoc failures, trigger notifications based on key metrics, and customise the system to meet its unique business needs. By centralising and simplifying IDoc monitoring, the company is expecting to significantly reduces the time it currently takes to resolve issues, enabling the reallocation of administrative resources to more critical projects.
Following a successful rollout of the IDoc Management Console at its German facility, the company plans to expand the deployment to additional warehouses globally.
Commenting on the project, our Product Manager, Geoff Gray, stated: “The IDoc Management Console is the perfect solution for this company to enhance its efficiency, accuracy, and response time in handling IDoc failures. With our solution in place, the business will be able to reassign administrative resources to more impactful projects, improving overall operational effectiveness.”
The IDoc Management Console is a powerful tool for warehouses, providing comprehensive oversight and management of the numerous IDocs processed daily. This SAP-certified solution is compatible with both SAP ECC and S/4HANA and can be tailored to meet the specific requirements of any supply chain operation.
For more information on the IDoc Management Console, or any of our solutions, get in touch with our SAP supply chain experts today.