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SAP AMS

Expertise Delivered with Care

Maintaining efficient supply chain operations is integral to any business, and requires a strong SAP AMS partner to reduce TCO and ensure systems continue to operate at peak performance levels.

With experienced SAP technical and functional experts accessible on-demand, at any time, our SAP AMS covers a comprehensive range of modules on both S/4HANA and ECC. Offering a real alternative within the AMS market, we will work with you to build a package of services that is unique to your needs – ‘Small enough to care, big enough to deliver’.

A true business partner, our SAP AMS goes beyond pure issue resolution. Customers around the world see us as trusted advisors and extensions of their internal team. With strategic planning, problem management and root cause analysis included in our services, we effectively maintain SAP systems to meet long-term needs.

“Even though it has larger customers than us, our experience with The Config Team has always been a quality of service that we would have only expected if we were its biggest client.” – Jason Howard, CIO at Rather Outdoors

Read the SAP AMS Case Study

SAP Functional AMS

Expert support and managed services covering a comprehensive range of modules on both S/4HANA and ECC, ensuring smooth and consistent end-to-end processes.

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SAP Technical AMS

Support and maintenance for all your SAP technical and infrastructure related needs, including Basis and Security & Authorisations.

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Service Delivery Management

Ensuring the highest quality of service delivery and satisfaction. Governance for service, incident and change management and continual service improvement.

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SAP AMS that Works for You

Subject Matter Experts

Our SAP AMS consultants have deep experience and expertise across the full range of functional and technical modules.

24/7 Global Coverage

We operate 24/7, globally, so if something goes wrong, you can be confident that our expert consultants will be there when you need them.

ITIL Aligned Service

We are ITIL aligned, giving you the confidence that our approach to SAP AMS is to a high, industry-recognised standard.

Long-term Solutions

Issue resolution is often just a short-term fix. We provide problem management, including root cause analysis, to deliver long-term solutions.

Flexible Packages

Our flexible approach to SAP AMS allows you to build a custom package of support that meets your individual business and operational requirements.

Real-time Monitoring & Reporting

A real-time online dashboard can ensure you see the reports and data that is relevant to you, generated by KPIs tailored to your needs.

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Why Choose Us for your SAP AMS?

What makes SAP AMS with The Config Team different?

Service Delivery Management 

With a dedicated service delivery manager (SDM), you not only benefit from a point of contact within The Config Team that knows your business inside out, you also get an SAP AMS offering that consistently aligns with your unique needs, expectations, and long-term goals. 

Your SDM will conduct regular service reviews with you to assess how you’re utilising your SAP support. Analysing trends over time and monitoring tickets by type, module, and location, together we can strategically plan for adjustments and improvements, ensuring that you get the most value from your service. 

In-house SAP AMS Team 

Every level of SAP AMS at The Config Team is handled in house in our UK and Australia offices. We don’t sub-contract our support work out and we don’t use third-party call centres, so you can be sure that you will always be speaking directly to one of our subject matter experts.

To complement our SAP AMS Team, we also have access to more than 100 functional and technical consultants and solution architects across the wider business, whose knowledge and expertise can be called upon at any time.

Global Coverage 

While our SAP AMS team is predominantly UK-based, we also have expert AMS resources in Australia. Our 24/7 service coverage extends worldwide, and our customers highly value having expert consultants consistently available to support their regional and global teams, whether during their local time or on-call, to ensure seamless, continuous operations.

True Partner  

With an open, honest and consultative approach to SAP AMS, we have built fantastic collaborative partnerships with our customers over several years. For many of our clients, our AMS consultants are seen as extensions of their internal teams, providing trusted advice and guidance on SAP best practice and the most effective approach to enhancements, ensuring long-term value.

 

SAP AMS models to suit every business.

Models of Service 

 

Hour/Ticket Bank Support

  • Pre-paid hours or tickets
  • Complete control of spend  
  • Flexible deliverables  
  • Versatile usage  
  • Rapid engagement 

 

SAP Managed Service 

  • Fixed price  
  • Certainty of spend  
  • Defined deliverables  
  • Defined responsibilities  
  • Low risk 

Ad Hoc Support

  • Services on demand
  • Resource augmentation
  • Pay-as-you-go
  • Flexible engagement
  • Custom solutions

Trusted advisors

“The Config Team is a very personable organisation. When you need help, there are people you can speak to directly. It is not just a ticket-based relationship, they are my trusted advisors.”

Amy Hasty, Global IT Director at Airnov Healthcare Packaging

Optimise Your Supply Chain

Extensive additional service catalogue that includes…

 

We offer a range of training to empower your internal team and give them the skill and knowledge to operate your systems correctly and solve problems as they arise. This can include training on new systems, onboarding new starters or upskilling existing colleagues, and is delivered in the way that best suits your needs, whether that is through 1-2-1s or group workshops, remote or on-site.  

Our support team can provide a range of SAP testing processes to resolve any challenges you may be experiencing and maintain the effectiveness of your operations, including test scripts, unit testing, user acceptance testing (UAT), regression testing and load testing.  

While we are fully set up to offer remote support, wherever you are in the world, we understand that an in-person resource is often necessary. We can provide consultants for a range of services including on-site system investigation work, post-go-live or early live support, Q&A sessions, demonstrations and floor walking for day-to-day issues and queries. 

As you are busy running your operations, documentation for your processes and the way your SAP systems integrate with 3PL providers and devices can become an afterthought. We can document complete end-to-end processes, or individual transactions, in a way that helps you when planning for the future, upgrading your programmes or integrating with new systems and devices.  

Is your new solution not performing as expected? Do you want to know if your longstanding system still meets your needs? Is your system suitable for integration with new technology? Healthchecks with The Config Team can provide an investigation into your current systems to assess performance levels and identify areas for improvement that will ensure the long-term health of your supply chain processes.  

Period and year-end reviews can be a stressful time for your team. Our expert support consultants can make things simple for you and assist with all the processes associated with period or year-end reviews including documentation, training, onsite support and reviewing number ranges.  

We can provide your business with a proactive monitoring service, swiftly identifying IDoc and CIF queue failures to ensure seamless data flow. We also offer bespoke code reviews to help you maintain high-quality standards in your SAP system and optimise performance. 

SAP EWM AMS Drives Business Growth

Rather Outdoors – BlueBolt

“Working with The Config Team has allowed us to move faster and reach a level of maturity that we never would have reached if we were trying to build an internal SAP team from the ground up.” Jason Howard, CIO at Rather Outdoors.

Overview

Rather Outdoors was created with a mission to become the largest fishing and tackle company in the world and boasts a multitude of prestigious outdoor brands as part of its family. Inheriting an SAP EWM system from one of its acquisitions, but no team to operate it, Rather Outdoors was looking for a partner with SAP expertise to support its internal team and help navigate the transition period.

SAP AMS Summary

  • SAP managed service model covering SAP EWM processes, ECC, IBP and roles and security.
  • Flexible contract tailored around the business’ requirements.
  • Ticket-based system for incidents, service requests, problems and change requests.
  • Support team working to US and European hours for maximum coverage of global operations.
  • Dedicated Service Delivery Manager (SDM)
  • Access to reports and metrics, plus a real-time online dashboard.
  • Full and easy access to subject matter experts leading to fast-tracked business maturity and growth.

Read the full case study

Benefit from our 30+ years experience

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