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“I think what sets The Config Team’s SAP AMS offering apart from other providers is the quality of its people. We always take the time to talk to customers and develop a deep knowledge of how their systems work. As many people in our AMS team have end-user experience, they understand the knock-on impact that support issues can have. Every consultant in the AMS team cares deeply about providing the right solution to customers and adding value to their operations.”

Laura Hoey, SAP AMS Team Lead

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SAP expertise on-demand

“People like working with us and want to stay working with us. We’re not an anonymous helpdesk where customers deal with someone different each time, we get to know customers, they get to know us in turn, and we develop a brilliant rapport and trust.”

Joe Yerrell, SAP AMS Consultant

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Multi Module Global SAP AMS

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“Without The Config Team, we would either struggle to give adequate support to our global teams, or our IT costs would be significantly higher. For less than the cost of one full-time US-based SAP FICO employee, The Config Team provides support for all our modules and covers all our sites, it’s a win-win for us.” Amy Hasty, Global IT Director at Airnov Healthcare Packaging

Overview

Global healthcare packaging leader, Airnov, was splitting off from its parent company, which operated SAP, with The Config Team providing project management expertise during the transition. Airnov was then looking for a long-term SAP AMS partner, with The Config Team emerging as the most suitable and cost-effective choice.

SAP AMS Summary

  • SAP AMS covering IM, PP, FICO, MM and WM, operated on ECC.
  • ABAP and S&A also included.
  • USA, France, China and India timezones covered.
  • ‘Hour bank’ model of SAP AMS allows for complete control of spend with flexible usage.
  • Multiple SAP system enhancements and change requests.
  • SAP AMS consultants can be easily reached for ad hoc questions, advice and ideas.
  • Regular updates with account manager on ticket volumes by module and location, areas for improvement, enhancements and future projects.

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